BONIVITAL SOCCER CLUB REFUND POLICY
General Principles and Guidelines
Bonivital Soccer Club (referred to as BVSC) plans its programs based on the number of players registering for camps, programs and soccer leagues. Commitments are made, staff is hired, facilities are booked, equipment is ordered and teams are formed based on registration numbers - this all involves an investment of money and resources that is not recoverable after a player withdraws.
Fee refunds for players withdrawing from club programs will be granted as per the following conditions and understanding:
- The request for refund must be made in accordance with the refund deadlines outlined below.
- BVSC reserves the right to request documentation as proof of claims.
- A non-refundable administration fee from the total registration fee is deducted from ALL refunds.
- BVSC will not refund any of the cost related to the purchase of a uniform and/or equipment.
- “Program start or first practice” is defined as the first scheduled game, or practice for the team with which a player is registered.
Refund Request Categories
Refund requests for Recreational, Developmental and Premier player registration fees prior to program start or first practice:
Refund requests will be refunded in full minus 10% of the registration fee
Refund requests for Recreational, Developmental and Premier player registration fees within (14) days of program start or first practice:
Refund requests will be refunded at 75% of the registration fee
Refund requests for Recreational, Developmental and Premier player registration fees after 14 day deadline:
BVSC will not refund any fees paid for players withdrawing beyond fourteen (14) days after program start or first practice. Exceptions will be made on a case by case basis on compassionate grounds only (injury, illness, etc.), note that documentation may be required as proof of claim.
Refund requests for Summer Camp registration fees:
Refund requests received prior to the start of the second day of camp will be refunded in full minus the $50 non-refundable administration fee.
No refunds will be issued after the start of the second day of camp.
Refund requests for additional programming such as but not limited to (All Abilities, Futsal, Mini’s, Winter Skills, Premier Selects) registration fees:
Refund requests received prior to the start of the first day of the program will be refunded in full minus 10% of the registration fee.
Refund requests received after the start of the program will be issued based on prorating the number of sessions attended vs. the total number of sessions minus 10% of the registration fee.
No refunds will be issued for withdrawals made after the halfway point (equal number of sessions completed and remaining).
Credit card payment refunds:
If your fees were paid with a credit card, and you are eligible to receive a refund, your credit card will be credited the amount of the refund within 14 days from the date of your refund request.
Non-credit card payment refunds:
If your fees were paid by a method other than a credit card (cheque, cash, or etransfer), and you are eligible to receive a refund, you will be refunded by cheque which will be mailed within 14 business days from the date of your refund request.
Submitting a request for refund
Please email your refund request to finance@bonivitalsoccer.com
Please be sure to include all relevant information such as:
- Players name and age
- Players team affiliation (if applicable)
- Reason for refund request
- Name and address of person requesting refund
Refund requests after deadline dates have passed
If there are extenuating circumstances requiring you to withdraw from a BVSC program after the refund deadline, there are procedures in place for requesting an appeal to the refund policy.
- Email your statement of appeal to finance@bonivitalsoccer.com
- Ensure that you have included all documents in support of your appeal
- You will be notified of the appeal results within 10 business days of the appeal request