Refund Policy for 2025-26:
Competitive Teams
Competitive players who are selected to a competitive team and withdraw at a later date are not eligible for a refund of registration or team fees. In exceptional circumstances, the Board of Directors may consider a refund request on the basis of health and safety or financial hardship but is not obligated to provide a refund. Tryouts fees are non-refundable.
House Teams
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All levels of house - except goalies and Fundamentals
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Prior to September 1
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Full refund minus $75 administrative fee.
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September 1 to September 30
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Withdrawals are eligible for a 70% refund of registration fees.
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October 1 to 31
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Withdrawals are eligible for a 50% refund of registration fees.
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November 1 and later
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No Refunds
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Fundamentals and House Goalie registration - After Sept 1st Goalie and Fundamentals registration is non-refundable as the program costs are already subsidised.
Learn to Play - Program Refund Policies will be specified for each individual program.
Additional Refund Policy Information
- If a player is suspended for any reason or expelled for behavioral reasons no refund will be issued.
- If the program is temporarily shut down for public health reasons, we are still obligated to fulfill our contractual obligations, and cannot guarantee a refund.
- If sessions are cancelled because of provincial order or by the City of Ottawa, a refund of the original registration fee less costs incurred to date and less a $150 administration fee would apply.
- There will be no refunds issued for missed ice times due to suspension, illness, injury, or leave for personal reasons.
- In the event a player withdraws after the start of the season they may be responsible for all or part of their team fees. Any refunds and/or releases will not be issued until outstanding amounts are settled with the team.
- Should we be unable to fill a program, EOGH reserves the right to cancel the program and provide participants with a full refund.