KRA fees are refunded on a case by case basis.
When refunds are issued, KRA will hold back an administration fee to cover bank processing charges. This fee is currently $5.75 for etransfer payments or 5% for credit card payments. Refunds MUST be made using the same method as payment. These amounts are charged solely on a cost-recovery basis and are subject to change accordingly.
Program Cancellations and Player Credits:
In case of unexpected program cancellations, credits will be issued on a pro-rated basis to all players for recoverable expenses. These will be visible on your RAMP account. Credits can be kept on file for future use or transferred to another player in the same family (on the SAME account) at no charge. Please contact registrar@kitchenerringette for refund of player credits. Credit refunds are available on request, but are subject to the administrative fee per above. Please contact registrar@kitchenerringette for all refund requests.
From time to time, players may benefit from a non-refundable credit. These credits can be used for program payment but are not refundable. If a player has both refundable and non-refundable credits, the refundable credits will be applied first.
Team fees, paid to your team, are not refunded by KRA. Each team will determine if team fees are refundable or not.
18+ Laurier players should contact their teams directly for fee and refund requests.