The Club’s refund policy is standard and will be applied consistently. The only considerations for exemption from the refund policy will be for medical reasons (see details below). It is very important that members review the club’s website, ask questions and plan schedules prior to registering. 

The two most common refund requests the Club receives that are not approved for any reason are: 

SCHEDULE: 

(player/family change/conflict). The club tries to release a draft training schedule as early as possible. It is important to note that the club can't guarantee training day requests. The City of West Kelowna’s field allocation process does not become finalized until shortly before each season starts, which means that up until this time, the club can't finalize its’s final schedule.

REQUESTS: 

(team/coach/players/friends). The club will accommodate requests per our policies and on a best-efforts basis. Requests are not guaranteed to be accommodated.

For seasonal program registration (ie: outdoor or indoor programs), refunds are not granted once the first practice or game takes place. Up to that time, there is a full refund less a $30 administrative fee.

For all special programs (ie: summer camps, goalkeeper academy, or tournaments), see that specific program information for the refund policy as they will have different timelines.

MEDICAL EXCEPTIONS: 

A long-term/season-ending injury as determined by a medical doctor, with applicable evidence to support, will be eligible for a 25% credit to a future season. No refunds will be available.

HOW TO REQUEST A REFUND:

1. Review this policy page in full to confirm you meet eligibility

2. Email info@wysa.ca with the subject line 'refund request' and then outline your details and request

3. Wait for a reply from a WYSA Staff Member who will review your refund request within 5 business days. If we need more details, we will contact you.