Bookings, No Show & Transferring Programs

• Please note that all programs have limited space. Registrations are on a first come, first served basis. A waiting list will be available for all programs.  For more info, please contact the Executive Director by email: info@flatwaternorth.ca.
• Registrations are only considered final when full payment is made.
• Refunds are not available for any programming once the program has started or if the participant has to leave due to behavior issues.
• Absences are non-refundable and non-transferable
• Transfers between programs can be arranged, at no cost, up to 21 days before the program start date (based on availability.)

Cancellations

• All cancellation/refund requests must be submitted in writing via email to the Executive Director at info@flatwaternorth.ca.  Refund requests may take 2 weeks to process.
• All cancellations will be subject to a $40 administrative fee.
• A cancellation fee of 50% of the registration cost will apply for all cancellations made 21 days or less before a program begins.
• Cancellations made less than 7 days before a program begins will not receive a refund.

Cancellations due to Health outbreak or unforeseen circumstance 

• Flatwater North reserves the right to cancel or change programming due to the evaluation of the public health emergency.
• In the event of cancellation we will provide a full refund for all affected registrations.