If you must withdraw from a camp, clinic, or program, etc. please contact Hockey Edmonton immediately via telephone (780-413-3498) or email (firstname.lastname@example.org). Our office hours are 08:30 to 16:30 Monday to Friday. Individuals looking to cancel their registration should provide notice in a timely manner that allows wait list participants, if any, to be invited to replace a registrant that is cancelling. Unless otherwise stated in the program information bulletin, refunds of fees paid will be processed as outlined below. Prior to a program starting: • A full refund less an administrative fee of $50 will be issued if the cancellation request for a single or a multi-session camp, clinic, or program is received up to 48 hours prior to the first session (72 hours if the program is slated to run on a Monday that is a Statutory Holiday). • Refunds for a single session camp, clinic, or program will not be issued for requests received less than 48 hours from the start (72 hours if the program is slated to run on a Monday that is a Statutory Holiday). During a multi-session program: • If a refund is deemed appropriate, it will be pro-rated to the amount of time the participant was in the program, and • the administration fee of $50 will apply. Transfers: • A $50 fee shall be assessed with each request to transfer from one session to another Online Programs: • No refunds shall be issued for online programs offered by or through Hockey Edmonton. Hockey Edmonton Cancellation: • If Hockey Edmonton cancels an event, participants will get a full refund.